System Protection / Internet Setup and Security

Virus / Spyware / Adware Protection, Scan and Removal – Is your computer running extremely slow or acting a bit strange?

Does this scenario sound familiar?

“My computer recently was attacked by a virus. I was able to remove the virus, but every couple of minutes, a pop-up shows, saying I have a security problem and now I can’t do anything and my computer will not boot to Windows.”

The chances are excellent that you have been infected with a new variant of one of many fake virus infections asking you to pay for an anti-virus program to get rid of it. Phony alerts are frequently designed to look like legitimate warnings, thereby attempting to fool you into clicking inside the alert window — the very action which can potentially cause your computer to become even more infected and potentially unusable. In some of the worst cases, hard drive corruption can occur.

We have had an almost 100% success rate in removing these insidious programs and restoring systems to their factory state. In rare cases reformatting and re-installing the operating system is the only option, This is rare but unfortunately, it does happen.

If you notice this type of behavior on your computer, shut it down immediately by holding down the power button for a few seconds and call us at 631-771-3121. The longer you run your computer the greater the risk of a system failure.

These malicious programs are extremely difficult to cure and must be dealt with using DOS scanners before Windows is started.

Whether a hacker or identity thief has infected your computer or email with Trojans, malware, or other nasty enemies, we have the tools to cure your problem. First, we’ll back up all of your documents, photos, music, e-mail, and other important and irreplaceable files and well burn them to CD’s or DVD’s so you will have a permanent record. Then we’ll scan your entire hard drive and remove every trace of unwanted junk that slows down your computer and threatens the confidentiality of your personal and private information. We’ll also teach you how to keep your computer spotless and secure by preventing future outbreaks.

Data Recovery and other Home Data Services

Data Recovery – Losing your files can be devastating! Whether you’ve lost your data due to accidental deletion, damage caused by a power surge, corruption brought on by a virus or worm, the “formatting” or “fdisking” of your hard drive, or even an entire system crash, we can get your valuable data back. The types of data we can help you recover include email, personal documents, videos, pictures, MP3s, and more.

Secure Data Deletion – Don’t get caught giving away your personal data! If you are selling, donating, or otherwise getting rid of your old computer (or even just upgrading the hard drive), you must ensure that all your sensitive data is securely erased. Deleting files, or even formatting the entire hard drive, does NOT actually remove the data from your drive. All your old emails, personal letters, pictures, tax returns, passwords, health documents, financial records and more still exist on the drive. With a little know-how, these files are easily recoverable, which can lead to identity theft. With our secure data deletion service we can wipe your entire hard drive, or even just a few files or folders, so that the data is completely destroyed and 100% gone with absolutely no possibility of it being recovered.

Data Backup – Do you have treasured pictures, emails from friends and family, important documents, and other files on your computer that are not replaceable? If you have never performed a backup, you could lose it all at a moment’s notice to fire, theft, hard disk failure, accidental file deletion, virus infection, and more. Protect your data with our data backup service that includes the transfer of all your important files to CD or DVD media, external hard drives or Internet Backup Services such as SOS.

We can install back up software that will back up any files or folders of your choice on a schedule the coincides with your computer usage. There is no excuse these days for not backing up your data so don’t get caught with system failure and no backups.

Data Migration – Are you looking to transfer the data from your old computer to your new computer? With our data migration service, we can help you do just that. Data backup not included.

Remote Support – We connect to and operate your computer just as if we were sitting in front of it.

If you have a problem configuring your e-mail or something has just stopped working, you can save time and money by taking advantage of our remote services. Many problems can be solved in this way in just a few minutes. We give you a link to download a small program to your computer and you give us a security code that allows us to connect to you. It is safe and secure.

Internet Setup – Whether you wish to shop or bank in your pajamas, stay connected with friends and family or just have access to all the information you could ever dream about, we can help you through the process of choosing the best Internet connection for your needs. First, we conduct a preliminary consultation with you over the phone to determine your Internet connection needs (DSL, cable modem, dial-up, etc.). We then do all the homework for you and research the Internet Service Providers that are available to you in your area. Next, we hold a consultation to present the available options, including the benefits and drawbacks of each one. Once you have made your choice, we can assist you in ordering your desired package or by acquiring and setting up the hardware you need to get connected. Once everything is set up, we will hold a one-hour personalized training session with you that includes basic Internet use and email setup.

Routine Maintenance and Cleaning

System Tune-Up and Optimization – Let’s face it – without periodic maintenance your computer becomes increasingly sluggish, disorganized, and cluttered. We’ll optimize your system with hundreds of system tweaks and enhancements that will defragment your hard drive, accelerate your PC’s performance, make Windows boot faster, and increase your Internet and download speeds by up to 300%. We’ll also perform several critical system updates, maintenance tasks, and repairs that will correct hard drive problems, clean and optimize your system registry, find and fix stubborn system errors, and more. Let us keep your computer running smooth, fast, and error-free!

Physical Cleaning – When was the last time you thoroughly cleaned your computer – inside and outside? If it has been a while (or never!), then you need our physical cleaning service. Experts recommend that you clean your computer every 3-6 months. Removing dust, pet hair, and smoke buildup not only stops the spread of germs, but also keeps your computer functioning properly, and even extends the life of your computer by allowing it to properly cool itself. Let us come out and give your computer the ultimate cleaning; we’ll remove the dust particles from inside your computer case, spray your keyboard and mouse with compressed air, and shine up your monitor. Your computer will look and run like new again!

Hardware Support

Hardware Install / Upgrade / Repair – We can install or upgrade any internal or external hardware device on your desktop or laptop computer. Examples of hardware devices that we install or upgrade include hard drives, RAM (memory), network interface cards, CPU (processor), printers, scanners, video cards, monitors, CD-ROM drives, DVD-ROM drives, CD/DVD burners, modems, sound cards, speakers, webcams, digital cameras, CMOS batteries, external zip drives, and more. Hardware not included.

Software Support

Operating System Installation – If you’re ready to upgrade to the latest operating system or if you want a fresh installation of your current operating system, we can help you wade through the process. We will come to your home and install, or reinstall, Microsoft Windows and all critical updates onto your desktop or laptop. This service includes formatting, or clearing off, your hard drive which makes your system run smoother and brings it back up to speed. Software and data backup/migration not included. High-speed Internet required for critical update installation.

Install / Upgrade Single Software Title – Whether you’re interested in expanding your software collection or updating an existing application, we can install or upgrade a single software title and all critical updates on your desktop or laptop. High-speed Internet required for critical update installation. Software not included.

Install / Upgrade / Repair Software Suite – We can install, upgrade, or repair one software suite and all critical updates on a single desktop or laptop. Examples of software suites include Microsoft Office, Internet Security packages, etc. High-speed Internet required for critical update installation. Software suite not included.

Computer Training / Tutoring

Computer Training – Do you want to improve your computer skills? Perhaps you are a novice computer user and need a lesson on basic computer literacy, or maybe you need more advanced training? Whatever your need, we offer personalized training sessions on any technology-related topic you want to learn, such as basic PC skills, getting the most from your software, navigating and searching the Internet, downloading music to your portable MP3 player, working with your digital pictures, and more. All skill levels welcome.

PC Troubleshooting and Help

PC Troubleshooting / Diagnostics – Does your PC freeze up, crash, or run extremely slow? Has your Internet come to a crawl or do you constantly get bombarded by error messages? Don’t let your PC problems drive you crazy; call us instead! We can troubleshoot and diagnose problems with your software, hardware, Internet, email, operating system, and more. Through a series of system tests and diagnostic checks, we’ll get to the root of your problem and advise you on the best possible solution.

We can access your computer remotely without ever coming to your location. Many problems can be resolved by allowing us to access your system over the Internet saving you time and money.

As you can see we offer a wide range of computer support including computer repair, computer consulting, and general computer help so if you cannot find what you are looking for on this page. We can help!