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Remote Support

Today, owning your own computer is more affordable than ever. Studies have shown that over 70% of Americans have a computer with Internet access. Some of these new users are not familiar with the way their Personal Computer or Internet technology works and they turn to their Internet Service Provider for support. Our Remote Support is as easy as 1, 2, 3 and secure.

  1. Call (631) 771-3121 or email us and request a Remote Support session
  2. Download Splashtop from Here  for either Mac or PC.
  3. Run the program.  You will see a 9 digit code.

Faster Problem Resolution.

Remote technical support works by using a remote desktop connection which enables us to access your computer from our office.

SplashtopIn most cases, you can just sit back and watch as we go to work correcting the issue. Compared to the traditional talk/walkthrough method, this method significantly reduces the call time. You will be impressed with the efficiency of the remote support process.

One Call Resolution.

This process allows issues to be fixed right the first time.

Although infrequent, there are times when a problem is a network or virus fix that requires an onsite visit and if that’s the case you will not be charged for the session.

Here at Computer Services of East Hampton, our technical support software takes full advantage of our Remote Support Services. We are privileged to serve many subscribers.

Implementation of Remote Support Services has given us a great advantage by increasing customer satisfaction, resolving issues more quickly, and eliminating unnecessary callbacks.

A Less Expensive Alternative.

The cost of remote Assistance is less than the cost of a home or office visit.  A typical remote session costs $85 per hour, less than a site visit.


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