Home » FAQ


  • How do you charge

    If we come to your home or office we charge $120 per hour

    If you bring your computer to our office we charge $85 per hour

    Remote Support is $85

  • Will I still be charged for a repair part even if it doesn’t resolve my problem?

    During the repair of your computer if the repair part that we recommend doesn’t resolve your issue, you will not be charged for that part. You are only charged for the part or parts that restore your computer back to working order.

  • Will I need to drop off anything besides the computer?

    Usually no. Most of the time we have the necessary cables and accessories to get a machine up and running. Notebook computers are an exception to this rule; if you are bringing in your notebook for repair, please bring along the AC adapter or power cord for the machine, as we may not have the right cables for your specific model of notebook.

  • How long will it take to repair my computer?

    Repair times can depend on a number of variables, including warranty status, the workload at the time of drop-off, the time it may take to diagnose, the time it takes for a part to ship, and whether the part is on backorder. Typically repairs take 2 to 5 business days and often in the case of a virus we can get your computer back to you on the same day and within hours. Upgrades such as memory or hard drive installations can often be done within the same day.

  • What is a computer virus?

    A computer virus is a computer program that can spread across computers and networks by making copies of itself, usually without the user's knowledge. Viruses can have harmful side-effects. These can range from displaying irritating messages to deleting all the files on your computer.

  • How does a virus affect my computer?

    A virus program has to be run before it can infect your computer. Viruses have ways of making sure that this happens. They can attach themselves to other programs or hide in code that is run automatically when you open certain types of files. You might receive an infected file on a disk, in an email attachment, or in a download from the Internet. As soon as you launch the file, the virus code runs. Then the virus can copy itself to other files or disks and make changes on your computer.

  • How can I avoid getting a virus infection?
      1. Install anti-virus software from a well-known, reputable company, UPDATE it regularly, and USE it regularly. New viruses come out every single day; an a-v program that hasn't been updated for several months will not provide much protection against current viruses.
      2. Virus scan any new programs or other files that may contain executable code before you run or open them.
      3. If your E-mail has the ability to automatically execute JavaScript, Word macros, or other executable code contained in or attached to a message, disable this feature.
      4. Be extremely careful about accepting programs or other files during on-line chat sessions: this seems to be one of the more common means that people wind up with viruses, Trojan horse programs or Spyware. And if any other family members (especially younger ones) use the computer, make sure they know not to accept any files while using chat.
      5. Do regular backups. Some viruses and Trojan horse programs will erase or corrupt files on your hard drive, and a recent backup may be the only way to recover your data.
  • Why does my computer shut itself down all the time?

    Sometimes this is an indication of overheating or it also may be a faulty hardware component, such as a power supply, memory module motherboard or video card. If the system feels hot you can try to carefully clean out the fans and any dust, cat hairs or other debris. We're here to help if cleaning it up isn't enough.

  • Is it safe to click on links in e-mails or instant messages?

    Unless you can absolutely 100% verify you know the source of the message, it is not safe. There are many scams, spams and viruses ever increasingly finding their way in to computers around the world. It is more important than ever to be safe, rather than sorry. Be very careful with social networking, file sharing and other questionable websites.

  • I have data that is lost. The drive still works but I can't get to it. Can you recover my data?

    In most cases we can. Please give us a call at (631) 771-3121 and we'll schedule an appointment for an estimate.

  • My computer is running slow. Is it infected with viruses and/or spyware?

    In most cases, yes. This can also happen if your system is overheating or you have a lot of unnecessary programs running at once. Other times you may simply need more memory to meet your usage requirements. Please call us at (631) 771-3121 so we may help you assess the situation.

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